NAVIGATION
Support

We’re Here to Help

ORTHOMAX specialises in quality orthodontic products and aims to be an invaluable partner to your practice by providing you with maximum levels of customer service and satisfaction.

We are always here to help – if we don’t have the specific product which suits your requirements we will do our best to point you in the right direction.

Call us on 1800 422 287 or email [email protected]

 

FAQ

How do I place an order?

Orders can be placed in a variety of ways:

Via our Customer Service Team 1800 422 287
Via fax 03 9936 8999
Via email [email protected]
Via your local Territory Manager

Do I need to have an account to purchase from ORTHOMAX?

Having an account with ORTHOMAX makes regular ordering easier, however, it is not essential. If you do not want to set up an account, products can be purchased over the phone using your credit card.

How soon will I receive my order?

Most popular items are kept in stock and are shipped the same day or within 24 hours. We use a variety of shipping methods depending on the size of the items purchased, the urgency of the order and the destination.

Products not in stock typically take approximately 7 – 10 days to arrive from our international suppliers before they are dispatched to customers however this can be dependent on a variety of factors including Customs clearance.

Some customised items (eg. pre-weld band assemblies) can take 2-4 weeks depending on the nature of the order.

Please advise us if your order is urgent and we will do our best to get your items to you as efficiently as possible.

What happens if I order the wrong products?

If you accidentally order the wrong product you can simply return them to us for a credit as long as they are unused, not damaged, in their original packaging and accompanied by a copy of the invoice and a Product Return Form.

Before sending them back to us please let us know so that we can ensure you have the correct Product Return Form.

Customised or special order products cannot be returned for credit.

Items should be returned to:

ORTHOMAX PTY LTD
PO BOX 156
BURWOOD VIC 3125

Can I get a copy of the ORTHOMAX catalogue?

As we have a variety of suppliers covering our entire product range we are able to provide you with hard copies of any catalogues you require.

Please contact our Customer Service Team or your Territory Manager who can arrange the catalogues you require.

How can I pay my ORTHOMAX account?

You can pay your accounts by:

Cheque
Visa / Mastercard
Direct Deposit (Payments via NAB BSB: 083 004 Acc: 73 457 9023 ABN: 2013 9207 811)

Our banking details for direct deposits are shown on both our invoices and statements as well.

Will I receive an account statement and when is payment due?

Monthly statements are sent via email to your nominated email address at the beginning of the following month.

Payment terms are 30 days from the end of the month.

 

Working with world leading

Orthodontic Brands

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