We’re Here to Help
ORTHOMAX specialises in quality orthodontic products and aims to be an invaluable partner to your practice by providing you with maximum levels of customer service and satisfaction.
We are always here to help – if we don’t have the specific product which suits your requirements we will do our best to point you in the right direction.
How do I place an order?
Do I need to have an account to purchase from ORTHOMAX?
Having an account with ORTHOMAX makes regular ordering easier, however, it is not essential. If you do not want to set up an account, products can be purchased over the phone using your credit card.
How soon will I receive my order?
Most popular items are kept in stock and are shipped the same day or within 24 hours. We use a variety of shipping methods depending on the size of the items purchased, the urgency of the order and the destination.
Products not in stock typically take approximately 7 – 10 days to arrive from our international suppliers before they are dispatched to customers however this can be dependent on a variety of factors including Customs clearance.
Some customised items (eg. pre-weld band assemblies) can take 2-4 weeks depending on the nature of the order.
Please advise us if your order is urgent and we will do our best to get your items to you as efficiently as possible.
What happens if I order the wrong products?
If you accidentally order the wrong product you can return them for credit within 30 days of the invoice date. However please note the items must be unused, undamaged and in their original packaging. They must be accompanied by a copy of the invoice and a Product Return Form.
Before sending them back to us please let us know so that we can register your return and ensure you have the correct Product Return Form.
Please note that customised products (for example; pre-welded band assemblies) or products marked as “Special order” cannot be returned for credit.
Items should be returned to:
ORTHOMAX PTY LTD
PO BOX 156
BURWOOD VIC 3125
Can I get a copy of the ORTHOMAX catalogue?
As we have a variety of suppliers covering our entire product range we are able to provide you with hard copies of any catalogues you require.
Please contact our Customer Service Team or your Territory Manager who can arrange the catalogues you require.
How can I pay my ORTHOMAX account?
You can pay your accounts by:
Visa / Mastercard
Direct Deposit (Payments via NAB BSB: 083 004 Acc: 73 457 9023 ABN: 2013 9207 811)
Our banking details for direct deposits are shown on both our invoices and statements as well.
Will I receive an account statement and when is payment due?
Monthly statements are sent via email to your nominated email address at the beginning of the following month.
Payment terms are 30 days from the end of the month.